How to Handle Voicemail / Answering Phone at CoolClimate Network Desk

How to answer: "CoolClimate Network, ________ speaking"

When to answer: When you're closest to the phone.

Our phone number: (510) 643-5048

What to do: Allow the person to state their reason for calling and say you would be happy to get them in touch with [whoever is best to handle their question.] Ask if they would like that staff member's email or if they'd just like to leave a message. Then please Create a Call Log.

To Check Voicemail: dial "3-5530" on the RAEL phone at Mia / Betsy's desk and then type "3-5048" as the access code. Then please Create a Voicemail Log using the same form as the call log.